Why Google Smart Reply is not smart enough

Why Google Smart Reply is not smart enough

If you are a Gmail user, then you are already exposed to Google Smart Reply feature of Google Inbox powered by Artificial Intelligence. Whether you are using Gmail through an app or via the browser, you are exposed to this feature. Your Gmail Inbox can now answer emails for you. You are given with three choices of dynamically constructed email replies which are based on the email that you received.

The reason behind the introduction of this kind of service is fairly simple. Most individuals and businesses don’t have enough time to respond to every email that is received. Such services help us to reply our emails on the go.

Google’s smart-reply  feature scans your incoming emails and suggests a handful of pre-defined email responses. For instance, if someone emails you asking “would you like setup a meeting on Tuesday?,” Gmail might suggest “tha’s great!” as a one-touch reply.

The problem with Google’s AI-powered smart-reply

Google has introduced this service way before anyone, all credit to their team. However, this feature is at a nascent stage and it will be a while before this goes mainstream. The Google AI smart-reply service has only one line responses and most of the time they are variations of one another. The three suggestion reply technique in this design has no meaning if all the possible replies are similar to one another. Additionally, the email’s originator is expecting a more detailed answer than a single phrase. Businesses can’t afford to give one line answers to their customers’ email, even if the present technological solution offered by Google does drastically minimize the response time. Most importantly, these dynamically constructed response still needs human intervention to respond.

Why Roboresponse is better than Google’s AI-powered smart reply ?

To address the automated email response concerns of businesses’, Roboresponse has launched a SaaS based email autoreply software,powered by Artificial Intelligence, which can automatically reply to incoming emails. Unlike Google’s auto-reply, this can dynamically construct unique responses to emails based on the incoming email query, and send response on your behalf without any human intervention. Once taught, it can analyze the sentiment,intent and context of the incoming email and dynamically construct a response and reply to the original sender in a matter of few seconds. Over a period of time, it is designed to respond to more than 70% of product sales email inquiries.

Currently for the potential customers to experience how this works, there’s a demo link(https://www.roboresponse.com/demo.html) which has instructions on how to test the service. The demo is all about sending an email to Roboresponse as a dummy customer and check the response in the process. You will be surprised to experience the response time and the accuracy of content of the email response.

While Google smart reply is a great start, it’s designed to solve the problem of the world and therefore it will be a while before we get there.In contrast, Roboresponse has chosen a niche area within the overall problem statement and is focusing on providing an accurate solution to a very niche audience, which is small and medium sized organizations who wants to deploy their sales teams’ bandwidth for more productive activities.

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